Rental Terms + Conditions

1. Rental Period

  • The hire period begins at the time and date agreed at booking and ends at the agreed return time.

  • Late return will incur additional charges, typically charged on a daily rate basis unless otherwise agreed.

  • No refunds will be issued for early returns.

2. Driver Requirements

  • Drivers must be aged between 25 and 75.

  • A full, valid UK driving licence must be held for at least 2 years.

  • All drivers must be declared, authorised, and present their licence before hire.

  • Any driving convictions, insurance claims, or disqualifications must be declared at the time of booking.

3. Insurance & Liability

  • Our insurance covers the vehicle for third-party liability, theft, and fire.

  • A standard excess applies to any claim (£1,000). This can be reduced with a collision damage waiver if available.

  • You are liable for:

    • Damage to tyres, wheels, windscreens, windows, roof, underbody, or interior

    • Misfuelling

    • Loss or theft of personal belongings (not covered by our insurance)

  • You are responsible for the vehicle during the hire period.

4. Security Deposit

  • A refundable security deposit of £1,000 is required prior to hire.

  • This will be held on a credit/debit card.

  • Deductions may be made for damage, cleaning, late return, or missing items.

  • Deposits are usually refunded within 7 working days of vehicle return.

5. Fuel Policy

  • All vehicles must be returned with a full tank of fuel.

  • If not returned full, you will be charged for refuelling.

  • For charges over £50, a printed fuel receipt is required.

  • Fuel must be purchased within 5 miles of the return location.

  • The red marker on the fuel gauge must be on or past the "Full" mark.

  • Important: All of our campers and motorhomes run on DIESEL.

6. Mileage

  • Daily mileage limits may apply (typically 150 miles/day).

  • Excess mileage will be charged at the rate stated in your hire agreement.

  • Unlimited mileage is included in most VW Campervan Hires. 

7. Use of the Vehicle

  • The vehicle must not be:

    • Driven off-road

    • Used for towing

    • Used to carry more passengers than seatbelts fitted

    • Driven under the influence of drugs or alcohol

    • Taken to festivals or outside the UK without written consent

8. Cleaning & Waste

  • The vehicle must be returned in a clean and tidy condition.

  • Waste water and toilet cassette must be emptied before return.

  • A cleaning charge of £100-£200 may apply if not returned in acceptable condition.

9. Fire Safety

In case of fire:

  1. Evacuate all passengers.

  2. Raise the alarm.

  3. Turn off gas at the regulator if safe.

  4. Turn off electricity at the supply point.

10. Damage Responsibility

  • Wing mirror damage is common. Use a co-pilot when reversing.

  • You are responsible for inspecting and securing the vehicle.

  • If unsure, do not take the risk.

11. Escape Routes

  • Do not block emergency exits.

  • Keep internal walkways and access clear of obstructions.

12. Environmental Protection

  • DO NOT remove sea creatures, shells, or seaweed.

  • DO NOT use solvents or fuel near the shore.

  • Take only photos and leave no trace.

  • Respect the Countryside Code and National Trust guidelines.

13. Emergency Assistance

  • Emergency Text Line (for genuine emergencies only): +44 7837 911645

    • Monday to Saturday: after office hours until 8pm

    • Sunday: 9am to 12 noon

14. Travel Resources

  • Camping & Caravanning Club: 0845 130 7663

  • Euro Tunnel: 08443 353535

  • London Congestion Charge: 0845 900 1234

  • Calmac Ferry: 08000 665 000

15. General Conduct

  • No smoking inside the vehicle.

  • No driving under the influence.

  • No pets without prior approval.

  • No underground car parks or drive-throughs.

16. Fines, Tolls, and Charges

  • You are responsible for all charges incurred during hire:

    • Road tolls, congestion charges, parking fines, and penalties.

  • We may pay fines and reclaim from you or pass your details to authorities.

17. Administration Fees

  • A £50 fee will be charged for:

    • Each traffic infringement

    • Each incident requiring admin investigation

  • This covers time spent processing paperwork and follow-up.

18. Emergency Numbers

  • UK Emergency: 999

  • EU Emergency: 112

  • VW Camper Breakdown: +44 330 100 3241

  • Fiat Motorhome Breakdown: +44 330 100 3241 / +00800 3428 0000

  • All Other Vehicles Breakdown: +44 800 107 5867

19. Driving in the UK

Vehicle Preparation

  • Check that all doors are secure and belongings stored before setting off.

Drive on the Left

  • In the UK, always drive on the left-hand side of the road.

  • Take care if you're unfamiliar with UK roads or large vehicles.

Fuel Stations

  • Commonly available 24/7.

  • Rural stations are spaced further apart.

  • Fuel is sold by the litre.

Winter Driving

  • Be prepared for cold, snow, and icy conditions between December and February.

Driving Laws

  • Seatbelts are compulsory.

  • Handheld mobile phone use is illegal while driving.

  • Follow the UK Highway Code.

  • Rush hours are typically 7:30–9:30am and 4:00–6:30pm.

  • Bus lanes may only be used when permitted.